Writing on Charities
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Rebuild or Extend? Replacing a Charity's Platform After Years
When a charity platform has grown into a website, a blog, accounts and a separate competition app, when is a rebuild right? What I weighed, kept and cut.
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Twilio Flex for Charities: Lessons From a Coaching Contact Centre
Building a Twilio Flex contact centre for a UK children's charity: one configurable desk, conversations that survive, and Salesforce records that match.
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How to Close a Charity App Responsibly
Closing an app people used for health information is product work. What to decide, who to tell and what to remove, from shutting down a breast cancer app.